LIC Easiest Claim Process for Balasore Train Accident Victims | Odisha Train Accident (June 2, 2023)

India’s leading insurance company, LIC, has taken a significant step towards simplifying the claim process for the victims of the Balasore train accident. This proactive initiative aims to reduce the stress and burden faced by the affected individuals and their families during these challenging times. By streamlining documentation, ensuring faster settlement, and providing better support, LIC has effectively improved the experience of filing and processing claims for victims. In this article, we will explore the role of LIC in the insurance claim process and how their efforts benefit victims.

The Odisha train accident was a tragic incident that happened on June 2, 2023, in which more than 1000 people got injured and 288 people died. In such unfortunate circumstances, insurance companies play a vital role in providing financial relief and assistance to the affected parties. LIC has recognised the importance of simplifying the claims process and has taken significant steps to speed up and streamline the processes involved.

How did the Balasore train accident happen?

On Friday, June 2, 2023, the Shalimar Chennai Coromandel Express (12841) veered onto the wrong track and collided with a goods train in the Balasore district of Odisha. More than 288 people have died so far in this painful accident between two passenger trains and a standing goods train. And more than 1,100 passengers have suffered injuries.

In view of this painful Balasore train accident, the Life Insurance Corporation of India made several announcements for the claim settlement process for the accident victims.

People can also call LIC’s call centre number at (022-6827-6827) for any assistance or claim-related queries and inquire about the complete claim settlement process.

LIC’s role in insurance claims

LIC Claim Process for Balasore Train Accident Victims

LIC, being a leading insurance provider in India, always gives priority to the welfare of its policyholders. The company’s commitment extends to handling claims promptly and efficiently. Recognising the unique challenges faced by the victims of the Balasore train accident, LIC announced on Friday several relaxations for the claim settlement process for the victims of the Balasore train tragedy.

Siddharth Mohanty, Chairman, Life Insurance Corporation of India, said in the statement, “We are deeply saddened by the tragic train accident that took place in Balasore, Odisha, on Friday. We at LIC are committed to supporting the affected people and providing financial relief to claimants Will speed up settlement.

LIC has simplified the claim process

The primary focus of LIC is to simplify the claim process and reduce the burden on victims and their families. Siddharth Mohanty, Chairman, Life Insurance Corporation of India, announced that LIC has simplified the claim process for the victims of the Balasore train accident.

Siddharth Mohanty says that now LIC will also accept casualty lists published by railway authorities, police, state or central government authorities, or even registered death certificates, to initiate faster claim settlement for claimants of LIC policies.

So that the claimants of the policy can get the benefit of this facility of LIC in this sad situation.

streamlining the documentation

One of the significant challenges in filing insurance claims is the extensive documentation required. To reduce this burden, LIC has worked diligently to streamline the documentation process. Casualty lists published by the railways, police, or any state or central authority shall be accepted as proof of death in lieu of a registered death certificate.

fast settlements

Recognising the urgency of financial assistance, LIC has implemented measures to expedite claim settlement. The company has allocated additional resources to ensure speedy processing and reduce waiting times for victims. By doing so, LIC aims to reduce the financial burden and provide timely assistance to those affected by the Balasore train accident.

Enhanced Support and Assistance

LIC recognises that victims of such accidents need financial assistance as well as emotional support and guidance. Apart from the simplified claim process, the company has enhanced its support services, providing the victims and their families with the necessary assistance during the claim settlement journey. LIC’s dedicated customer support team is readily available to address queries, provide guidance, and provide empathetic assistance during this difficult time.

benefits for victims

LIC’s efforts to ease the claim process for the Balasore train accident victims have yielded several significant benefits to the affected people.

#1 less stress and anxiety

By simplifying the claim process, LIC significantly reduces the stress and hassle experienced by victims and their families. Streamlined processes and advanced support services ensure that the focus remains on restoring and rebuilding lives rather than being overwhelmed by complicated paperwork and lengthy claims procedures.

#2 economic relief

The financial assistance provided by LIC acts as a significant relief to the victims and their families. Speedy settlement of claims ensures that immediate financial needs can be met, including medical expenses, rehabilitation costs, and other urgent requirements. LIC’s commitment to speedy disposal ensures that victims can gain stability and focus on their recovery.

#3 collaborative effort

LIC initiatives are not taken in isolation. The company works closely with various stakeholders, including government agencies, medical professionals, and legal advisors, to facilitate a seamless claim settlement process. By collaborating with these entities, LIC ensures that the needs of victims are addressed comprehensively and any additional challenges are addressed efficiently.

how to get benefits

If you or someone you know has been affected by the Balasore train accident, it is important to understand the steps involved in availing of the benefits offered by LIC. The following guide outlines the process:

  • contact lic: To initiate the claim process, victims or their representatives should call LIC’s dedicated helpline number (022-6827-6827) or visit their nearest branch office. To provide financial relief to the aggrieved families, LIC has also set up special help desks at branches to expedite claim settlement.
  • Documentation required: To ensure a smooth and efficient claim process, victims must gather the necessary documents. These usually include medical reports, police reports, identity proofs, policy documents, and any other relevant paperwork. Victims can visit LIC’s website or contact customer support for a detailed list of required documents.
  • file a claim: Once the required documents are compiled, the victim can proceed to file the claim with LIC. The claim form, along with supporting documents, should be submitted to the designated LIC office or uploaded through the online claim portal. LIC’s claim settlement team will review the documents and process the claim accordingly.


LIC’s proactive efforts to ease the claim process for the Balasore Rail Accident victims demonstrate the company’s commitment to the welfare of its policyholders. By streamlining documentation, speeding up settlement and providing better support, LIC ensures that victims get the required financial relief without any stress and hassle. This compassionate approach helps victims and their families focus on recovery and rebuilding their lives during this challenging time.

FAQs About LIC Claim Process for Balasore Train Accident Victims

Q1. Can I file a claim with LIC if I am not a policyholder?

Yes, in certain cases, such as in accidents involving minors or dependent family members, claims can be filed on their behalf. Contact LIC’s customer care for specific guidance in such situations.

Q2. Is there any time limit for filing a claim?

It is advisable to start the claim process as soon as possible. To avoid any complication. However, LIC understands the unique circumstances surrounding accidents and provides flexibility in accepting claims in the immediate aftermath.

Q3. Will LIC cover all the medical expenses due to Balasore train accident?

LIC’s coverage policies may vary depending on the terms and conditions of the specific insurance policy. It is recommended to review the policy details or consult LIC’s customer support for better understanding of the coverage provided.

Q4. Can I track the status of my claim with LIC?

Yes, LIC provides an online portal where claimants can track the progress of their claims. The portal allows you to stay updated and informed during the settlement process.

Q5. What other support services does LIC provide to the Balasore Rail Accident victims?

Apart from claim settlement, LIC provides counseling services, guidance on rehabilitation facilities and referrals to relevant support organizations to ensure comprehensive assistance to the victims and their families.

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